Asian Hot Pot : How to deal with the customer who is poured over the soup in your hotpot restaurant?
Chongqing Hot Pot
Chengdu Hot pot is well-known since its development, Shu Daxia Hot Pot has been well received and loved by the consumers. The demand for hot pot has gradually increased, which has promoted the development of hot pot franchise industry.
However, the store always avoids customer disputes, and some people feel that the products are not worth the price, the manager of the hot pot restaurant has to come forward to solve these problems when the customers are dissatisfied. Today we will discuss one of the problem you might meet: How to deal with the customer who is poured over the soup in your hotpot restaurant?
Situation 1: The waiter accidentally spilled the soup on the customer.
If the waiter accidentally spills soup on the customer, he must sincerely apologizes to the customer with the manager, and the waiter should promptly wipes customer’s clothes with a clean towel softly.
According to the customer’s attitude and the degree of soiling of the clothes, the restaurant foreman should propose free washing for the customer, and the washed clothes should be promptly sent to the customer. And the foreman should provide some free drinks or dishes to the customer to apologize. The smart way of handling problems can satisfies customers and offsets previous dissatisfaction.
Situation 2: The customer accidentally spilled the soup on himself.
If the customer is careful to sprinkle the soup on himself during the meal, the waiter should be present quickly to take the initiative to wipe the guest and comfort the customer.
If the customer sprinkles the soup on the table or on the tablecloth at the same time, the waiter should quickly clean it, and the meal towel should be placed on the tablecloth, and the customer should continue to eat, and can’t ignore it. In this way, the customer left a good impression on the hot pot restaurant because of this episode in the meal, which paved the way for secondary consumption.